{"id":2999,"date":"2025-02-21T17:56:46","date_gmt":"2025-02-21T14:56:46","guid":{"rendered":"https:\/\/factcheck.lt\/?page_id=2999"},"modified":"2025-02-21T17:56:47","modified_gmt":"2025-02-21T14:56:47","slug":"","status":"publish","type":"page","link":"https:\/\/factcheck.lt\/eng\/policy_independent_review_complaints\/","title":{"rendered":"Policy on Independent Review of Complaints ","raw":"Policy on Independent Review of Complaints "},"content":{"rendered":"","protected":false,"raw":""},"excerpt":{"rendered":"","protected":false,"raw":""},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_ru_post_content":"<!-- wp:paragraph -->\n<p>Last Updated: September 1, 2024<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Why This Matters <\/strong><strong><br><\/strong>Trust in our work depends on handling complaints fairly and openly. This policy explains how we review and resolve concerns independently and impartially.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Who Can Use&nbsp;<\/strong><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>This Anyone connected to our organization - staff, board members, contractors, or other stakeholders - can file a complaint knowing it will be handled fairly.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Our Core Principles<\/strong><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list -->\n<ul class=\"wp-block-list\"><!-- wp:list-item -->\n<li>Every review is conducted without bias<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>All complaints are kept confidential<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Clear steps from filing to resolution<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Fair consequences for confirmed issues<\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:paragraph -->\n<p><strong>How to File and Handle Complaints<\/strong><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Filing a Complaint<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list -->\n<ul class=\"wp-block-list\"><!-- wp:list-item -->\n<li>Use our designated reporting channels by<strong> compliance.team@factcheck.lt<\/strong><\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Provide enough detail for a thorough review<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>All complaints are taken seriously<\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:paragraph -->\n<p><strong>Our Review Process<\/strong><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list {\"ordered\":true} -->\n<ol class=\"wp-block-list\"><!-- wp:list-item -->\n<li>Initial Check<!-- wp:list -->\n<ul class=\"wp-block-list\"><!-- wp:list-item -->\n<li>Quick review to understand the issue<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Decide what steps are needed<\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list --><\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Independent Review<!-- wp:list -->\n<ul class=\"wp-block-list\"><!-- wp:list-item -->\n<li>Impartial committee examines the complaint<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>No one involved in the complaint handles the review<\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list --><\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Investigation<!-- wp:list -->\n<ul class=\"wp-block-list\"><!-- wp:list-item -->\n<li>Gather all relevant facts<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Everyone gets a chance to be heard<\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list --><\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Resolution<!-- wp:list -->\n<ul class=\"wp-block-list\"><!-- wp:list-item -->\n<li>Clear decisions on what needs to happen<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Follow-up to ensure changes are made<\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list --><\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Publication on the website, information about complaint results<\/li>\n<!-- \/wp:list-item --><\/ol>\n<!-- \/wp:list -->\n\n<!-- wp:paragraph -->\n<p><strong>Keeping Things Fair<\/strong><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list -->\n<ul class=\"wp-block-list\"><!-- wp:list-item -->\n<li>Protection from retaliation for speaking up<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Outside experts for complex cases<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Clear timeframes for resolution<\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:paragraph -->\n<p><strong>If Rules Are Broken<\/strong><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list -->\n<ul class=\"wp-block-list\"><!-- wp:list-item -->\n<li>Consequences for not following review procedures<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Ethics committee oversees all resolutions<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Additional review for breaches of confidentiality<\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:paragraph -->\n<p><strong>Staying Current&nbsp;<\/strong><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>We review this policy yearly to make sure it works effectively for everyone.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Need to File a Complaint?&nbsp;<\/strong><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Contact <strong>&nbsp;compliance.team@factcheck.lt<\/strong> to start the process confidentially.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Remember: <\/strong>Speaking up helps us improve. We're committed to handling your concerns fairly and professionally.<\/p>\n<!-- \/wp:paragraph -->","_ru_post_name":"policy_independent_review_complaints","_ru_post_excerpt":"","_ru_post_title":"Policy on Independent Review of Complaints","_eng_post_content":"","_eng_post_name":"","_eng_post_excerpt":"","_eng_post_title":"Policy on Independent Review of Complaints ","_bel_post_content":"","_bel_post_name":"","_bel_post_excerpt":"","_bel_post_title":"","_lt_post_content":"","_lt_post_name":"","_lt_post_excerpt":"","_lt_post_title":"","edit_language":"eng","footnotes":""},"_links":{"self":[{"href":"https:\/\/factcheck.lt\/eng\/wp-json\/wp\/v2\/pages\/2999"}],"collection":[{"href":"https:\/\/factcheck.lt\/eng\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/factcheck.lt\/eng\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/factcheck.lt\/eng\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/factcheck.lt\/eng\/wp-json\/wp\/v2\/comments?post=2999"}],"version-history":[{"count":1,"href":"https:\/\/factcheck.lt\/eng\/wp-json\/wp\/v2\/pages\/2999\/revisions"}],"predecessor-version":[{"id":3000,"href":"https:\/\/factcheck.lt\/eng\/wp-json\/wp\/v2\/pages\/2999\/revisions\/3000"}],"wp:attachment":[{"href":"https:\/\/factcheck.lt\/eng\/wp-json\/wp\/v2\/media?parent=2999"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}